30-Day Returns Guarantee
We want you to be completely satisfied with your purchase from LuChem. If you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Conditions for Returns
- Products must be unused and in original packaging
- Proof of purchase is required
- Return shipping costs are the responsibility of the customer unless the item is defective
- Bulk/wholesale orders may have different return policies
How to Return an Item
- Contact our customer service at sales@luchem.co.za
- Provide your order number and reason for return
- Wait for return authorization
- Ship the item to our address: 8 Reserwe Street, Oudtshoorn
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Contact us: sales@luchem.co.za or call 071 017 7161